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Privacy Policy
Melo Cleaning ServicesLLC
Melo Cleaning Services (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, receive SMS/MMS messages, or use our cleaning services.
By accessing our website or providing your phone number, you agree to the terms below.
1. Information We Collect
A. Personal Information You Provide
We may collect information such as:
Name, Phone number, Email address, Service address, Details related to your cleaning service needs, Communication history, Payment information (processed via secure third-party providers)
B. SMS/MMS Related Information
When you give us your phone number, we may collect:
Your mobile number, Opt-in confirmation, Messaging preferences, Any responses you send via SMS/MMS
C. Automatically Collected Information (Website Use)
We may collect: IP address, Browser type, Device information,Cookies and tracking data, Pages visited
2. How We Use Your Information
We use the information collected for:, Scheduling cleaning services, Sending quotes, estimates, and invoices,Customer support and service updates, Website improvements
, Marketing emails (opt-out anytime), SMS/MMS appointment confirmations, reminders, updates, and quote responses
3. SMS/MMS Messaging Consent
By providing your phone number, you expressly consent to receive SMS/MMS messages from Melo Cleaning Services, including:, Appointment confirmations, Scheduling reminders, Service updates or changes, Quote responses, Follow-up messages regarding your cleaning services
Message frequency may vary. Standard message & data rates may apply.
Opting Out:
Reply STOP at any time to unsubscribe., Reply HELP for assistance.
Your mobile number and SMS/MMS opt-in data will never be sold or shared with third parties for marketing or promotional purposes.
4. How We Protect Your Data
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
5. Sharing of Information
We do not sell personal information., We may share data only with:
Trusted service providers (scheduling software, payment processors, website hosts), Legal authorities when required by law, Business partners assisting in service delivery
Your SMS/MMS opt-in data or phone number will NOT be shared or sold to third parties under any circumstance.
6. Cookie & Tracking Policy
We may use cookies and similar technologies to:
Improve website performance
Analyze site usage
Personalize your browsing experience
You may disable cookies in your browser settings.
7. Your Rights
You have the right to:
Request access to your personal data, Request corrections or updates
Request deletion of your information, Withdraw SMS/MMS consent at any time (reply STOP), Opt out of marketing emails, Contact us to make any of these requests.
8. Children’s Privacy
Our services are not intended for individuals under 18, and we do not knowingly collect information from children.
9. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices.
10. Changes to This Privacy Policy
We may update this policy at any time. Updated versions will include a revised “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact us:
Melo Cleaning Services
916 Longshore Ave, Philadelphia, PA 19111
Phone: 609-556-9321
Email: melocleaningservices.llc@gmail.com
Website: www.melocleaningllc.com
Last Updated: November 25,2025